Return Policy

At Axyaa, our mission is to ensure your complete satisfaction with every purchase. We stand by the quality of our products and want you to love every item you receive. Here’s everything you need to know about our updated return policy:

30-Day Return Period: You have 30 days from the date of delivery to initiate a return for any item purchased from Axyaa.

Return Conditions:

• Items must be in new and unused condition with no visible wear, damages, odors, scratches, stains, drilling, or modifications.
• Products requiring assembly must be returned unassembled.
• Returns must include all original packaging, product inserts, components, and accessories.
• Clearance/sale items ending in $0.50 are final sale; items ending in $0.95 are returnable.
• Gift cards and special order items are final sale.
• Route protection, added shipping fees, and/or upgraded delivery fees are non-refundable.
• Axyaa reserves the right to refuse returns or charge restocking fees for items not meeting return conditions.

Inspection and Refunds: All returned merchandise is inspected within 72 hours of arrival at our warehouse. Once determined to be in new condition, refunds are processed within 5 business days. Please allow up to 10 business days for the refund to reflect on your credit statement.

Exchanges: Currently, we do not offer direct exchanges. To exchange an item, please place a new order and initiate a return for the item you wish to exchange.

Return Shipping & Fees: Customers are responsible for return shipping costs and fees. Return shipping costs will be deducted from the refund amount. Axyaa will provide return shipping labels and instructions upon request.

Incorrect or Damaged Items: Please report any issues with your product within 48 hours of delivery. Damaged items must be reported with photos of the damage and packaging within the specified timeframe.

Color & Variation Note: Due to monitor variations, colors may differ slightly from what is displayed on screens. Natural materials may have variations in color, texture, and grain, which are not considered defects.

Measurement Note: Please ensure proper measurements before ordering. Product dimensions are provided on each product page. Orders canceled or refused due to sizing issues may incur restocking fees.

Initiating a Return: To start a return, please fill out the Return Form on our website. Customers must receive a Return Authorization and follow provided instructions for returns to be accepted.

Expected Processing Timelines: Once we receive your return package, our team will inspect the items within 72 hours. Refunds will be processed within 5 business days of approval. Please allow up to 10 business days for the refund to reflect on your credit statement, depending on your card issuer's policy.

Return address: AXYAA LTD 64 Windsor Avenue, London SW19 2RR United Kingdom contact@axyaa.com

Product-Specific Considerations: At Axyaa, we understand that each product category may have unique considerations when it comes to returns. Our return policy is tailored to accommodate the diverse range of products we offer, ensuring a seamless experience for our customers across all categories. Whether you're returning a delicate home decor item or a personal accessory, rest assured that our policy is designed to address the specific needs of each product type.

Quality Assurance: We take pride in offering a curated selection of high-quality products across various categories, including home decor, accessories, and more. Our stringent quality control measures ensure that every item meets our standards of excellence. If for any reason you're not completely satisfied with your purchase, our comprehensive return policy allows you to initiate a return within 30 days of delivery, regardless of the product category.

Expert Support: Our dedicated customer support team is here to assist you every step of the way. Whether you have questions about the return process for a particular product or need guidance on selecting the right item, our experts are ready to provide personalized assistance. We're committed to ensuring that your shopping experience with Axyaa is nothing short of exceptional, regardless of the product category.

We appreciate your understanding and cooperation with our updated return policy. If you have any questions or require assistance, please contact us at contact@axyaa.com.

Thank you for choosing Axyaa!